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The Estee Lauder Companies Education Manager, Clinique/ADF/LAB, TR China in 上海, China

Education Manager, Clinique/ADF/LAB, TR China


  • Education Manager is responsible for implementing brand’s global education strategy & guidelines and align it with Travel Retail APAC overall strategy for the country.

  • She/he will collaborate with all the functions in the brand to develop effective retail education program for all the field team (Clinique Consultants, Lab Series Skincare specialist and generic staffs).

  • She/he has to work closely with Regional Education Manger to develop customized and diversified training contents in both digital and class room seminar to engage with confidence and to drive productivity.

  • She/he should have a passion to motivate, create enthusiasm, inspire and enable people to achieve team goal.


  1. Retail Education andExecution
  • Plan and execute seasonal seminars and all field programs according to market strategy in order to ensure field team are confident to achieve result.

  • Facilitation of core education programs provided by global/regional education team.

  • Adapt seminar strategy to custom-fit needs of each Travel Retail market / retailer and level of audience to ensure immediate translation of learning and provide feedback to follow-up.

  • Strengthen team spirit and partner with retailers to support training program for generic staffs.

  1. Coaching and TalentDevelopment
  • Representthe brands as a role model, set the example and provide direction to the fieldteam.

  • Conduct on-counter coaching and where permitted, work in store with Consultants to demonstrate product knowledge and selling techniques.

  • Communicatewith sales partner / retailer to ensure consistent in-store message; develop,execute and follow up especially for the top doors in TR China.

  • GrowSales and Education Coordinator / Field Trainer skills by leveraging their coachingand leadership capabilities.

  1. Sales Performance andProductivity
  • Achieveall retail KPI’s on overall retail growth and increase in productivity by providingmotivation program which is in-line with retail strategy.

  • Partnerwith Sales team to plan and execute on-counter events.

  1. Collaboration and Partnership
  • Play a key role in coordinating and collaborating with Regional team to develop Chinese Travelling Consumer engagement program.

  • Collaborate with Affiliate’s education for training support or sharing resources.

  • Align and engage team members to achieve Brand objectives.

  1. Other Tasks
  • Perform fundamental education administration to all training matters, motivation program, organizing workshop that impact field team.

  • Support digital learning and perform supporting training logistic and administrative duties that involve 3rdparty vendor.

  • Manage and administer education budget and allocations for programs delivered to Consultants and Generic Staff.

  • EnsureClinique Consultants and Lab Series Skincare specialistadhere to brand’s image as well as high standard of grooming.

  • Generate reports to reflect market status and provide education feedback.

  • To be involved in the planning and execution of the Brand Education Meeting.

  • Collate education related feedback / reports to Regional Education Manager.

  • University degree holder preferred

  • Above 5 years of relevant training ortraining-related experience, preferably in cosmetics / Travel Retail business

  • Excellent communication skills (bothoral & written) in English and Mandarin are must.

  • Self-starter and have the ability to influence and motivate others.

  • Strong presentation skills

  • Good in social media influencing onBrand Equity and digital capability

  • Willingness to travel (60%)

班次 白班

出差 接受,75 % 的时间

工作 Education / Training

工作性质 正式

编制 全职

主要地点 Asia Pacific-CN-上海

品牌 Estée Lauder Companies

Language: zh

Job Number: 1919487