The Estee Lauder Companies ICR Technology Lead in 上海, China
ICR Technology Lead
Business Engagement – 70%
-Support the retail business in developing and executing the Retail IT strategy and provide oversight and leadership within the local entities and engage with regional team.
-Be the Single Point of Contact (SPOC) for the Affiliate brand teams in handling IT enquiries or escalations. Using any of the Coaching, Consulting, Brokering and Building approach to support business priorities.
-Work with affiliate business to plan annual Retail IT demand and prioritize needs within budgetary and resource constraints by developing cost/benefit cases with both business and IT functional towers.
-Guiding Retail IT project teams in local relevance and dealing with concerns raised by the business. Identify the barriers and potential risks and possible unintended consequences of a technology change to local business.
-Provides guidance to the user community on best practices, users' roles & responsibilities, how to's & best methodology to leverage IT services, support model, corporate IT policies, standards & procedures by way of advice, documentation or initiation and support of workshops.
-Work with the technical teams to understand the impact of planned outages on the end-user community, coordinate and communicate outage windows and facilitate end user testing after changes are made to ensure there is no degradation in services.
Oversee Local Service Management – 20%
-Observe quality, alignment to SLAs & Business Satisfaction of Managed Service providers for local affiliate / site, escalating to Global, Regional Leads where necessary for remediation
-Accountable for successful resolution and escalation of major incidents and provides local feedback via Daily Production Call. Also acts as the focal and first escalation point for global/regional IT & support ecosystems.
-Understand areas of weakness / opportunities for improvement in service offering and provide feedback to strategic vendors
-Drive adherence to problem management processes, ensuring root cause analysis is conducted.
Financial Management – 10%
-Assist in developing site budgets & monitor spending against the budget with retail area.
-Review of monthly OPEX charges to ensure financial accuracy.
-Assists site IT Procurement related activities by providing budget oversight, ensuring proper controls as well as working closely with the buyer's network.
Minimum Education:BACHELORMinimum Experience:
(where applicable) 5 years related experience.
License/Certification/Specific degree required:
Skills/Specific experience required:
Proven experience in IT digital project management experience in retail industry
Extensive knowledge of the China digital Ecosystem
Able to recommend future state digital business capabilities
Ability to lead current state assessment & gap analysis of digital needs
Preferably, experience and understanding of integration technologies, middleware solution and best practices
Understand Retail system architecture and integration solution is the plus
Ability to think strategically and creatively and communicate effectively in a fast moving, rapidly growing area.
Ability to understand business concepts and relate them to the IT organisation and vice versa
Superior interpersonal skills & ability to communicate comfortably with all levels of site management.
Adaptable and able to work under pressure.
Ability to work independently and with limited direction.
Additional Job Requirements: (e.g., physical demand, travel, working conditions, equipment/machinery, etc.)
出差 接受，5 % 的时间
工作 Information Technology / GIS
主要地点 Asia Pacific-CN-上海
品牌 Estée Lauder Companies
Job Number: 194784